SERVICES

Convergecom specialises in the installation, service and maintenance of phone systems for small and medium businesses. We’ll make you fall in love with your communications system.

SERVICE

  Office relocations
  Phones for new employees
  Moves, adds and changes
  Door phones & door strikes
  Conference phones
  Digital handsets
  IP handsets
  Consulting services
  On-call technicians 24/7/365
  Data & electrical cabling

INSTALLATION

  Small jobs (e.g. 2 handsets)
  Big jobs (e.g. 2,000 handsets)
  Contact centre solutions (IPOCC)
  Unified communications
  Remote worker solutions
  Disaster recovery solutions
  Voicemail & call forwarding
  Video conferencing
  Project management
  Onsite training

MAINTENANCE

  Telephone support
  Remote access & diagnostics
  Remote changes & updates
  Faulty hardware replacements
  Onsite repairs
  Regular system housekeeping
  Six-monthly system upgrades
  Reduced service rates
  Tailored response times
  Help from Avaya-certified technicians

CLOUD SERVICES

Thousands of businesses right across Australia still struggle with analogue technology and the outdated and expensive billing that goes with this without even considering the benefits and possibilities of cloud hosted technology. This is where Convergecloud can help.
We can assist from point of enquiry, to full bill and service analysis, right the way through to implementation and system maintenance, all done in an easy to understand manner with little to no impact on the operations of your business.

INSTALLATION

We complete installations promptly. And we get them right the first time – not the eighth.

It’s all about following a tried-and-tested process – whether you’ve signed up for a simple two-handset install or a complicated 2,000-handset project.

Every installation starts with a site inspection, where we assess your existing infrastructure and make sure your site is ready.

Once your project gets underway, we keep you in the loop with clear, regular communication.

We have an Australia-wide network of qualified technicians. Call us on 1300 664 453 or complete the online form to discuss your needs.

TRAINING

There’s no point getting a fancy new phone system if you don’t know how to use it.

That’s why every installation includes practical training – that way, you’ll feel comfortable with all your system’s capabilities.

During the installation, we’ll give your staff user manuals and comprehensive onsite training. We’ll also organise refresher training and ongoing support – we won’t love you and leave you.

If you’re doing a larger project, we’ll schedule a follow-up visit to do further training and make any modifications you’ve requested.

MAINTENANCE

If something goes wrong with your phone system, you want to be able to call for help.

That’s why you’ll love our maintenance team – you’ll get great service with a tailored response time.

Your maintenance support will include:

  • Telephone support
  • Remote dialling and diagnostics
  • Onsite repair and resolution
  • Free health checks every year
  • Free software upgrades every two years
  • Reduced service rates
  • Higher priority on all requests

SERVICE

You want more than a great phone system. You also want five-star service and support. We offer both.

From time to time, you’ll need onsite help, whether you want to relocate your office, add a couple of new employees, amend your call flows or fix a serious issue. So we’ll be happy to send one of our professional technicians to your site to solve the problem.

You can also use our emergency service – we can have someone onsite within four hours. Call us on 1300 664 453 or complete the online form to discuss your needs.

CABLING

Got a cabling problem? We’ll solve it for you.

You can ask us to solve small cabling problems – like cabling one additional point. Or you can ask us to solve big problems – like doing an entire office fit-out.

We can help you with Cat5 and Cat6 data cabling, optic fibre and electrical. No job is too small or too large.

OUR PROVEN PROCESS

We pride ourselves on getting it right the first time… and then providing ongoing support.