Convergecom was established in 2008 by Austin Payne and aims to be the Number 1 preferred and most respected installer of AVAYA Solutions for small to medium businesses. With a genuine passion for the telecommunications industry and over 18 years’ experience in Australia and abroad, Austin and Rachel provide end-to-end telecommunications installation services.
We’re passionate about helping people get the best telecommunications system for their business. Convergecom takes ownership of customer needs. With a focus on planning, preparation, and ‘getting it right the first time’, our team develops solutions that provide a complete service with ongoing support.
Convergecom’s friendly team of technicians and support staff work together to ensure seamless customer service while managing the delivery and installation of small and large-scale projects.
As business owners, Austin and Rachel are committed to empowering their staff with industry knowledge and ongoing training. This translates to superior customer support and service.
Austin was raised in a family of business owners and developed his passion for business and technology from a young age. He set out to travel the world and worked along the way to gain valuable skills in his chosen field.
Returning to Australia, with a few dollars saved up and a baby on the way, he made the decision to follow his dream and establish the business. Starting from humble beginnings in the family home with a former employer as the first client, Austin is now a committed business owner and family man with a strong work ethic. Austin and his team have developed a reputation as a leading provider in the SME market.
The team at Convergecom are passionate about the telecommunications service industry and aim to be the preferred employer of Qualified AVAYA Technicians in Australia. If you are a qualified AVAYA technician seeking a challenging and rewarding opportunity in a talented and motivated team, then we are keen to hear from you. Please send your current resume to firstname.lastname@example.org and a member of our friendly management team will contact you.
Convergecom has developed a strong reputation as a market-leader in the field by taking ownership of end-to-end installation and service. Our knowledgeable staff are friendly and experienced professionals, well-equipped to handle the diverse needs of our clients.
What sets us apart is our ability to take control of a project from start to finish. We offer fast and effective solutions, simple and reliable processes, and maintain regular and open communication to ensure that our clients are well informed at all times. This approach leads to raving reviews, an informed client base, strong referrals, and positive feedback from satisfied clients.
The telecommunications installation industry is highly competitive and often sales driven with many operators focusing on sales, profits and short-term gains. Convergecom sets itself apart by taking ownership of projects, solving complex problems and providing an end-to-end service.
We are continually upskilling our team and keep up to date with new products and features coming into the market to make sure we continue to provide durable, long-term solutions. Awareness of new products and planning for issues that may arise in the future allows us to get it right the first time. All our technicians are ACSS Certified.
Convergecom cater directly to corporate clients to provide installation, service, training and maintenance contracts. We also provide technicians and technical support to Dealers and resellers who require assistance and backup with installation work, and to IT Companies, Carriers and Electricians to provide communications installation as part of their solutions offerings.