About ConvergeCom

Convergecom’s friendly team of technicians and support staff work together to ensure seamless customer service while managing the delivery and installation of small and large scale projects.

Convergecom was established in 2008 by Austin Payne and aims to be the Number 1 preferred and most respected installer of AVAYA Solutions for small to medium businesses. With a genuine passion for the telecommunications industry and over 18 years’ experience in Australia and abroad, Austin and Rachel provide end-to-end telecommunications installation services.

shutterstock_245079679_LRWe’re passionate about helping people get the best telecommunications system for their business. Convergecom takes ownership of customer needs. With a focus on planning, preparation, and ‘getting it right the first time’, our team develops solutions that provide a complete service with ongoing support.

Convergecom
Convergecom’s friendly team of technicians and support staff work together to ensure seamless customer service while managing the delivery and installation of small and large-scale projects.

As business owners, Austin and Rachel are committed to empowering their staff with industry knowledge and ongoing training. This translates to superior customer support and service.

shutterstock_233271193_LRAustin was raised in a family of business owners and developed his passion for business and technology from a young age. He set out to travel the world and worked along the way to gain valuable skills in his chosen field.

Returning to Australia, with a few dollars saved up and a baby on the way, he made the decision to follow his dream and establish the business. Starting from humble beginnings in the family home with a former employer as the first client, Austin is now a committed business owner and family man with a strong work ethic. Austin and his team have developed a reputation as a leading provider in the SME market.

CaucasianWomanDiagnosticLaptop-017773-RTThe team at Convergecom are passionate about the telecommunications service industry and aim to be the preferred employer of Qualified AVAYA Technicians in Australia. If you are a qualified AVAYA technician seeking a challenging and rewarding opportunity in a talented and motivated team, then we are keen to hear from you. Please send your current resume to jobs@convergecom.com.au and a member of our friendly management team will contact you.

Convergecom has developed a strong reputation as a market-leader in the field by taking ownership of end-to-end installation and service. Our knowledgeable staff are friendly and experienced professionals, well-equipped to handle the diverse needs of our clients.

What sets us apart is our ability to take control of a project from start to finish. We offer fast and effective solutions, simple and reliable processes, and maintain regular and open communication to ensure that our clients are well informed at all times. This approach leads to raving reviews, an informed client base, strong referrals, and positive feedback from satisfied clients.

The telecommunications installation industry is highly competitive and often sales driven with many operators focusing on sales, profits and short-term gains. Convergecom sets itself apart by taking ownership of projects, solving complex problems and providing an end-to-end service.

Market Knowledge

We are continually upskilling our team and keep up to date with new products and features coming into the market to make sure we continue to provide durable, long-term solutions. Awareness of new products and planning for issues that may arise in the future allows us to get it right the first time. All our technicians are ACSS Certified.

Our Clients

Convergecom cater directly to corporate clients to provide installation, service, training and maintenance contracts. We also provide technicians and technical support to Dealers and resellers who require assistance and backup with installation work, and to IT Companies, Carriers and Electricians to provide communications installation as part of their solutions offerings.

WHY CHOOSE US

Our Reputation
We have developed a reputation as a leading provider for the SME market of end-to-end installation and service.
Passionate
Our whole team are passionate about the telecommunications service industry.
Quality of Work
Our expert team and high level of service result in quality work and long-term solutions.
Happy Customers
Our regular and open communication to ensure that our clients are well informed at all times.
Our Knowledge
Our staff have exceptional technical and industry knowledge that results in superior support and service.
Recognised Quality
Our approach results in raving reviews, an informed client base, and satisfied clients.
Focused
We focus on helping you get the best telecommunications system for the business.
Customer Training
Our team are on-hand to provide comprehensive onsite training and user manuals for all staff.
Flexible
Our team can help you with your requirements from simple two-handset installs or a complicated 2000-handset project.
Quick Response Times
Convergecom offers great service and maintenance, with tailored response times.
Deliver Services Nationally
Convergecom has a network of Qualified Technicians Australia-wide.
Support
Our team develops solutions that provide a complete service with ongoing support.
“Convergecom are by far the most professional installation and support contractors we have used. Their knowledge and ease of delivery is a big asset to our business. Nothing is a problem for them and customer satisfaction is top-notch!”
Mark Pertile, Com2 Communications, Mark Pertile, Com2 Communications
“Your team was excellent. I have spoken with the staff onsite and they are very impressed with the professionalism of your staff and the presentation of work.”
Joanne, Fiducian, Joanne, Fiducian
“I have used Austin Payne’s services for over 15 years… It’s his professional pride, and his industry knowledge is 2nd to none. We use Convergecom for all our high end installations from pre-sales to implementation as the company as whole shows the same approach that Austin himself does to their work.”
Andy Riddock, Pivot Communications, Andy Riddock, Pivot Communications
“We are extremely happy with how things went overall. The guys from Avaya were an absolute pleasure to work with. Our General Manager had nothing but positive feedback for them. The new Phone System is going well and there was little to no training needed! Thanks for making this such a smooth transition!”
Johanna Radford, Optus YBT Support, Knoxfield VIC, Johanna Radford, Optus YBT Support, Knoxfield VIC
“Lucky you – you have great staff. Knowledgeable, courteous and efficient. They obviously know their stuff and they cleaned up after themselves. Both really nice guys who helped us to understand the Samsung phone system that we have had installed.”
Karen and Daryl Palmer, Mid Coast Smash Repairs, Tuncurry NSW, Karen and Daryl Palmer, Mid Coast Smash Repairs, Tuncurry NSW